Refund policy

Refunds will be initiated after receipt and inspection of the returned product at our
warehouse
● Refunds will be credited to the original mode of payment within 7–10 business days
● For COD orders, refunds will be made via bank transfer/ UPI, you will be required to share
your details.
● In cases where COD order is delivered and still the refund is asked due to (wrong order
placement/by choice), refunds will be initiated after deduction of ₹99 shipping charges and
₹49 COD charges
● For Prepaid orders, refunds will be made in their original source of payment mode after
deduction of 1.5% processing fees and ₹99 shipping charges in cases where the order was
already dispatched
Damaged / Incorrect Product
● If you receive a damaged, defective, incorrect item or missing item, notify us within 48 hours
of delivery at agewell.customercare@gmail.com with clear images and unboxing videos (if
possible) along with order number & batch details
● Upon verification, a replacement or refund will be arranged at no additional cost
General Terms
● Returns are not accepted for reasons related to taste, personal preferences / choices or
expected results
● AgeWell reserves the right to refuse returns or refunds if the product is not eligible under this
policy
● All return claims are subject to quality check and verification by our internal team
Need Help?
Email - agewell.customercare@gmail.com
Call - +91-7994909622 (Monday to Saturday | 10:00 AM – 6:00 PM)